A.   Yes, we use PayPal as our shop.  PayPal is very safe and is the same payment facility EBay uses.

Q.   How are items posted/shipped?

A.   For heavy orders such as stationery and albums we use City Link.  For all other items we use Royal Mail Signed For Service or Special Delivery depending on the cost of the item.  Items require a signature so a work address might be more convenient. 

Q.   Can I change my delivery address?

A.   Yes, simply email it to us.

Q.   I do not want to use PayPal can I post a cheque?

A.   Yes, simply email us the details and we will tell you the amount and where to post the cheque to.

Q.   Do you take credit cards?

A.   Not directly, only through PayPal payment.

Q.   Do you ship to America?

A.   Yes we can ship worldwide, please email us details of your order so we can check postage rates prior to ordering. 

Q.   Are envelopes included in the cost of your cards?

A.   Yes all cards are supplied with high quality white envelopes as standard.  Cream envelopes are available at a cost of 10p each.

Q.   Is there any writing inside the personalised thank you cards?

A.   No these cards have a blank insert page for your own message.

Q.   What if I need extra invitations or place settings?

A.   We can make up extra items and dispatch immediately.  These items will be added to your final bill.

Q.   What if I like two designs?

A.   We have done a number of weddings with mixed designs.  Please discuss your ideas with us.

Q.   Can I have my invitations on cream card with brown mulberry?

A.   Yes, most of our designs can be altered to suit your taste.  Let us know what colours you like when ordering samples.

Q.   Can I order my invitations early?

A.    Yes, you can order your invitations at any time and secure your date by paying a £50 deposit.

Q.    I need my invitations urgently, can you help?

A.    Yes, I offer an express service which costs £15 extra but I aim to turn orders around in two weeks or less. Please contact me on 028 91 461569 to discuss.

Q.    I have ordered samples on your website last week but I have not received them.

A.    I aim to dispatch all samples and thank you cards as soon as possible but in busy times it can take up to 10 wording days. If you need your samples or thank you cards urgently please contact me on 028 91 461569 before ordering to ensure I can make your order on time.

Q.    What if my order gets lost in the post?

A.     All thank you cards are sent using First Class Royal Mail signed for service. If card do go missing I will remake the cards for you and claim the amount back from the post office.

Q.    Can I have my stationery delivered to work?

A.     Yes, most stationery orders are shipped using City Link and they need to be signed for any time from 8.30 am to 5.30 pm.  Please ensure you provide an address to facilitate this. When your order is ready I will contact you to ensure you know it is coming and to confirm a delivery address.

Q.     I need 15 extra thank you cards but I got married a month ago?

A.     That is fine, I can provide extra items at any stage.

Q.     Does your invitation price include printing and an envelope?

A.     Yes, the price of my invitations includes wording and a high quality white envelope. Cream envelopes are 10p each extra and I can also print guests names within the invitation and the cost of this is 10p per invite.